Can I change or return my order on your website?
You can return or change your order within 14 days from the date of receipt by creating a change or return request. You can create your request via our website. In addition, you can create your return and change request by contacting us.
What are the terms for return? What is the return process?
You can return or change your order within 14 days from the date of receipt by creating a change or return request. You can create your request via our website. Our quality control team will check if the shipment meets the return requirements when your shipment reaches us. We will contact you via email within two business days as a result of the reviews. You will be refunded with the payment method you used to create the order if your refund request is approved. The refund will be transferred to your account within 7-14 business days, depending on your bank.
What are the conditions of return and change?
- The availability of the products is examined before making a change or refund when the shipment reaches us.
- Returned products must have the same status at the time of purchase.
- The products must not be worn, washed, worn, or subjected to any process that will disrupt the form of the product apart from the trial.
- The shoes must be returned in their original box and form.
- The products must have their labels on and must be returned with the invoice.
- You cannot fulfill your return and change requests for your online purchases from our stores.
- If the total of the non-returned products does not meet the condition of the campaign amount, the discount is canceled and the return transactions are carried out accordingly in case of partial refund request in the discount campaigns in the cart.
How can I track the return process?
An email will be sent to you with a tracking number related to the subject once your shipment is delivered to us. You can find out where your order is by entering your email address and order number by clicking on the order tracking link with the shipping tracking number.
When do I get a refund after the refund approval?
You will be refunded within 7 to 14 business days, depending on the payment method you used to create the order and your bank/card type if your refund request is approved. The reflection of the fee on your account may vary according to your bank's policy.
How do I know when the shipment reaches you?
Be sure to ask the shipping company for the tracking number when sending products back for return or change. You can find out where your order is with this tracking number in this way.
There is a defect/error in my order. How should I proceed?
You can contact us via phone and e-mail to cancel your order and get detailed information about this issue.
Can I change and return outlet or discounted products?
Yes. You can request a return or change for all our products.
My order did not arrive. What am I supposed to do?
You can request to cancel your order or contact us by phone.
Will I pay a shipping fee for return or change?
No. You do not have to pay a shipping fee for return and change requests.
To which shipment company do I need to deliver the product(s) for return and change?
....... is the shipment company with which we have an agreement. You need to deliver your products for return and change to .... .